COVID-19

March 18, 2020

Dear Valued Clients,

Erin Ridge Veterinary Centre has made the decision to change our admittance process to help ensure the safety of our associates and clients during the COVID-19 pandemic.

We will no longer be admitting clients into the hospital and will instead be conducting communication over the phone regarding patient care. Client, patient, and staff safety is extremely important to everyone at Erin Ridge Veterinary Centre and we have enacted these changes to do our part in limiting the spread of COVID-19. We thank you for your patience while we transition to our new procedure, as evolving procedures may increase wait times to see a veterinarian.

Please see the instructions below that will guide you through the new admittance, treatment, and discharge processes.

If you have called in to the hospital and have a scheduled appointment:

  1. Please remain in your car and call the main hospital number at 780-419-2108 to notify a team member that you have arrived.

  2. A team member will perform the check-in over the phone, then meet you outside to retrieve your pet when we are ready to evaluate them. The attending veterinarian will then call you after examining your pet to discuss a plan for treatment. Please remain at the hospital in your car throughout this process.

  3. We cannot accept ANY personal property (i.e.. collars, leashes, blankets, toys, etc.) These must be removed and left with you. We will use slip leashes when retrieving your dog from your vehicle. Cats will need to remain in their carriers. We will sanitize these in the clinic.

If you are picking up medications or food and do not have an appointment:

  1. Please call 780-419-2108 and speak with an associate. Alternatively, please knock on the door or window and an associate will come to help.

At this time, we are not accepting cash payments for the safety of our staff and are temporarily limited to Visa, Mastercard, or debit payments. We would be happy to accept payment over the phone.

Please note that previously implemented policies are still in place:

  • If you are ill or experiencing flu-like or respiratory symptoms (fever, coughing or shortness of breath), please reschedule your pet’s appointments.

  • If your pet requires urgent care, and you are ill, or in quarantine (self-quarantine or otherwise), please arrange for a friend or family member to bring in your pet for you. We will gladly work with you to communicate your pet’s care remotely.

  • Follow self-isolation protocols and other current recommendations following recent travel or other exposure.

Thank you for your understanding and cooperation in supporting the efforts of our team to reduce the speed of transmission of COVID-19 in our community by maintaining a safe and healthy environment for treatment of your pets.